Social counseling
All consultations and services at the Welcome Center
All consultations are only possible by personal appointment!
We only arrange personal appointments on Tuesdays and Thursdays
from 14:00 to 18:00.
Just pay us a visit:
Welcome Centre/Welcome Point 03 at FwiD e.V.
Heinz-Schmöle-Straße 7 (near the main railway station, Bertha-von-Suttner-Platz).
40227 Düsseldorf
Opening hours of open consultation:
Open consultation with focus on "forms and help to fill them in".
(appointment only):
TUESDAY, 2:00 to 6:00 p.m.
Open consultation with focus on "difficult authority matters"
(appointment only):
THURSDAY, 2:00 p.m. to 6:00 p.m.
Консультації для людей з України на соціально-правові теми
Соціальна Україна консультування - Soziale Beratung für Ukrainer*innen
Консультації щодо соціальних питань мовою носіїв для українців відбуваються у наш загальний робочий час
по вівторках та середах з 9:00 до 11:30 та по понеділках за записом.
Всі складні консультаційні питання та оформлення документів лише за запитом.
Записатися на консультацію можна у нашому "Welcome Center" з понеділка по середу або надіслав запит безпосередньо до Анни на наступну електронну скриньку:
Language groups:
Senior citizens language café (SPRACHcafé)
Fridays from 10:30 to 12:00 am
Klosterstraße 132, 40211 Düsseldorf
Please register under
info@fwi-d.de
Language Café English Conversation:
with a native speaker
Mondays from 7 pm
Language Café German
Appointment only!
Let’s talk - German only
Interactive language course – from level A1 upwards
Tuesdays from 7 to 8:30 pm
German Course B2/C1
WhatsApp compulsory!
Saturdays from 11 to 12:30 am
Registration via WhatsApp (0176 664 597 97).
Please include your phone number and German language level.
Professional consultations and offers: BY APPOINTMENT ONLY!
PERSONAL APPOINTMENTS ONLY at the Welcome Center from Tuesday to Thursday, 2:00 p.m. - 6:00 p.m.
Filling out help
Help with forms and applications (also WBS, Schufa, etc.),
TUESDAY, 2:00 to 6:00 p.m.
LGBTIQA+ counselling
Counselling for lesbian, gay, bisexual, transgender, queer, intersex and asexual
refugees. Confidential arrival talk, offers of help, referral to professional
organizations.
Appointment only after personal consultation / confirmantion.
Job application
Résumes, application folders, etc.
MONDAY, 4:00 to 7:00 pm.
Women's conversation group
(not on offer until June 2023)
FRIDAY, 11:00 am - 1:00 pm.
Men's Café Samowar
(presently not on offer)
Job Counselling
Every second WEDNESDAY, 4:00 p.m. to 6:00 p.m.
Country-specific counselling: (presently not on offer)
FRIDAY, 6:00 - 8:00 p.m.
Asylum Legal advice (initial consultation) by experienced specialized lawyers
appointment only, only asylum and residence law
Appointment allocation in the open consultation TUESDAY / THURSDAY from 2:00 to 6:00 pm
Legal advice for third-country nationals
With specialized lawyer Malek Shaladi
Only by personal appointment by e-mail to info@fwi-d.de.
Difficult authority matters:
THURSDAY, 2:00 to 6:00 p.m.
Debt counselling
Every FIRST and THIRD THURSDAY of the month,
1:00 - 5:00 p.m. (by appointment only).
Ukrainian senior citizens cafe
MONDAY from 9 a.m. to 12 noon at Klosterstraße 132, 40211 Düssedorf.
Registration is required: Mariia Rohalska, WhatsApp +49 15901226257.
Address Welcome Center
Heinz-Schmöle-Straße 7, 40227 Düsseldorf (behind the main station near the VHS, old public library).
Contact persons - Ansprechpartner*innen:
Coordination of counseling - Koordination der Beratung:
Birgit Appel
DI und DO von 14-18:00 Uhr
Telefon: +49 (0)157 83517520
b.appel@fwi-d.de
Head of administration and consulting management -Leitung der Verwaltung und Beratungsmanagement:
Anna Cosic (Regionale Beratungsstelle)
DI und MI von 9 - 12:00 Uhr
+49 (0)176 60749454
a.cosic@fwi-d.de
Psychosocial services for refugees -Psychosoziale Angebote für Geflüchtete:
Dr. phil. Seren Günes
Telefon: +49 (0)15566 834889
s.guenes@fwi-d.de
Almutamed Haloush
Telefon: +49 (0)15566 611640
a.haloush@fwi-d.de
Anastasiia Krasovska (für ukrainische Geflüchtete)
sowie Bereichsleiterin International CoWorking Space Schadow-Arkaden
Tel.: +49 (0)1785745898
a.krasovska@fwi-d.de
Assistant for office organisation and IT support (no consulting) -Assistent für Büroorganisation ind IT-Betreuung (keine Beratung):
Igor Bilenkyy
Telefon: +49 (0)162 5619754
i.bilenkyy@fwi-d.e
Coordination of the ‘Klosterstraße’ services -Koordination der Angebote "Klosterstraße":
Dr. phil. Seren Günes (i.V.)
Telefon: +49 (0)15566 834889
s.guenes@fwi-d.de